LAOAG CITY (PNA) – Some Ilocos residents with active accounts at the Ayala-led Bank of the Philippine Islands (BPI) went on panic mode Wednesday as they discovered “unauthorized transactions” that deducted money from their accounts.
But in a public statement, BPI assured clients the system glitch is just temporary and that their bank accounts would return to normal.
“We are pleased to to report that our efforts to resolve an internal system error related to transaction mispostings are progressing well. All BPI branches are open and continue to service your needs,” the bank said.
The glitch quickly spread in social networking sites, prompting bank clients to immediately check their accounts at nearby BPI branches and ATM machines.
As soon as the bank opened at 9 a.m. Wednesday, several worried clients started to line up in Laoag City’s three BPI branches to inquire on the status of their accounts.
“Oh God, ano nangyari sa BPI bank. Kawawa naman kami, yung ipon ng mga anak ko,” Nelda Aguete-Quinay cried as she found out her family savings account yielded zero balance as of 11:23 a.m. Wednesday.
As of this posting, BPI’s electronic channels were temporary closed to speed up resolution.
Bank officials told clients they expect to resolve the issue within this day.
“Please note that our resolution efforts do not require any client to submit personal data to any party, in particular, via a link embedded in e-mails or third party site,” BPI said. PNA